1. Introduction Virtourize (Pty) Ltd (“Virtourize”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with us, our website, virtual tours, or related services. 2. Information We Collect We collect and process personal information that enables us to provide our services effectively. This may include: Personal details: Name, contact number, email address, and company name. Business information: Property details, company registration info, or service preferences. Usage data: Interactions with our website, 3D tours, VR content, and analytics tools. Media data: Photos, videos, and 3D scans captured during our service delivery. 3. How We Collect Information We collect information through: Direct submissions via contact forms, emails, or phone calls. User interactions with our website, virtual tours, and marketing platforms. Cookies and analytics tools that track engagement (Google Analytics, Meta Pixel, etc.). Third-party service providers who assist in hosting or analytics. 4. Purpose of Processing We use your information to: Deliver and improve our virtual tour, VR, and photography services. Communicate with you about your bookings, projects, or inquiries. Send marketing materials or updates (only if you have opted in). Maintain internal records and comply with legal obligations. 5. Sharing of Information Virtourize (Pty) Ltd will never sell your information. We may share limited personal data with: Trusted partners such as photographers, developers, and hosting providers. Third-party platforms (e.g., payment gateways or analytics tools) only when required to deliver services. Legal or regulatory authorities if required by law. 6. Data Security We implement reasonable technical and organizational safeguards to protect your personal data from loss, misuse, unauthorized access, or disclosure. Data is securely stored on encrypted servers, with access restricted to authorized personnel only. 7. Data Retention Your personal data is kept only as long as necessary to fulfill the purposes outlined above or as required by law. 8. Your Rights (Under POPIA) You have the right to: Access and request a copy of your personal information. Request correction or deletion of inaccurate data. Withdraw consent to processing. Lodge a complaint with the Information Regulator (South Africa). To exercise these rights, email us at: 📧 [email protected] 9. Cookies and Tracking Virtourize (Pty) Ltd uses cookies and tracking technologies to improve user experience, analyze site performance, and tailor content. You may disable cookies in your browser settings at any time. 10. Updates to This Policy This Privacy Policy may be updated periodically. Updates will be posted on our website with the revised effective date. 11. Contact Information Virtourize (Pty) Ltd 📍 Pretoria, Gauteng, South Africa 📧 [email protected] 🌐 www.virtourize.co.za